TERMS OF SERVICE / TERMS OF USE

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Last updated: 20 October 2025

OVERVIEW
This website is operated by Relief Restorations Inc. Throughout the site, “Relief Restorations,” “we,” “us,” and “our” refer to Relief Restorations Inc. We offer this website and any related information, tools, and services (collectively, the “Site”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices contained or referenced here (these “Terms”).

By accessing or using any part of the Site, by contacting us through the Site, or by purchasing products or services from us, you agree to be bound by these Terms. If you do not agree, do not use the Site.

Our e-commerce storefront, if and as offered, is hosted by Ecwid or Shopify (the “Store”). Ecwid or Shopify provides the online e-commerce platform that enables us to sell certain products or services to you. Additional terms from Ecwid, Shopify or other service providers may apply.

DEFINITIONS
“Services” means any inspection, testing, mitigation, abatement, remediation, cleanup, consulting, renovation, construction, demolition, or related works that Relief Restorations offers.
“Products” means physical items we sell.
“Client,” “you,” and “your” mean any user of the Site and any purchaser of our Products or Services.

ELIGIBILITY AND ACCOUNT RESPONSIBILITIES

You must be the age of majority in your province or territory of residence to use the Site or place orders. If you create an account, you are responsible for maintaining its security and for all activity under it. We may refuse service, close accounts, or cancel orders in our discretion.

WEBSITE USE AND RESTRICTIONS
You agree not to use the Site for unlawful purposes; to transmit malware; to infringe intellectual property; to scrape, crawl, or harvest personal information; to interfere with security features; or to upload, post, or transmit content that is defamatory, obscene, or otherwise objectionable. We may suspend or terminate access for violations.

INFORMATION ACCURACY AND AVAILABILITY
The Site’s content is for general information only. While we aim for accuracy, we do not warrant that information is complete, current, or error-free. Historical information may be provided for reference. We may change content or discontinue features at any time without notice.

NO PROFESSIONAL OR EMERGENCY ADVICE
Content on the Site (including blogs, checklists, videos, and FAQs) is for informational purposes only. It is not professional, technical, engineering, environmental, medical, or legal advice, and should not be relied upon as such. Do not delay in seeking professional assistance based on the Site. The Site is not an emergency service. In an emergency, call 911 or appropriate authorities.

ONLINE STORE; PRICING; MODIFICATIONS
Prices and availability are subject to change without notice. We may modify or discontinue the Store, Products, or features without liability. We may limit sales by person, region, or order and cancel suspected reseller or fraudulent orders.

PRODUCTS AND COLOURS
We try to display Product colours and images accurately, but display variations may occur. Descriptions and specifications are subject to change, and we may discontinue any Product at any time.

BILLING, ORDERS, AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all orders, and to promptly update your contact and payment details. We may cancel or limit quantities per person, household, or order and will attempt to notify you using the details provided at checkout.

RETURNS, REFUNDS, AND CANCELLATIONS
Our Returns/Refunds policy (linked from the Site) forms part of these Terms. For Services, deposits and cancellation terms are set out in your written estimate, work order, or service agreement; where not specified, deposits are non-refundable once scheduling and mobilisation begin, and time-and-materials already incurred are chargeable.

SERVICE ESTIMATES, CHANGE ORDERS, SITE CONDITIONS
Service estimates are based on limited, non-destructive observation and information available at the time. Hidden or unforeseen conditions (e.g., concealed mould, asbestos, structural or electrical issues, hazardous materials, or access restrictions) may require changes in scope, method, timeline, and price. You authorise reasonable change orders (written or electronic confirmation) for health, safety, or regulatory compliance. If you decline necessary changes, we may suspend or terminate work and invoice for work performed and costs incurred.

HAZARDOUS MATERIALS; ASBESTOS AND MOULD DISCLOSERS
You are responsible to disclose known or suspected hazardous materials (e.g., asbestos-containing materials, mould, lead, biological or chemical hazards) and pre-existing conditions. Unless expressly included in our written scope, identification, testing, abatement, or remediation of hazardous materials is excluded. Disturbance of suspect materials without proper testing and controls is prohibited. We may halt work if unsafe conditions exist. Sampling and laboratory analysis, if requested, will follow applicable standards; results are reported as provided by the lab.

SITE ACCESS, UTILITIES, AND SAFETY
You will provide safe, lawful, and timely access to the site; clear work areas; and necessary utilities (water, power, lighting, heat). You will secure pets, valuables, and sensitive contents. We will implement reasonable containment, PPE, ventilation, and safety controls consistent with our scope. Temporary inconveniences (noise, odour, restricted access) may occur. You agree to comply with our safety instructions while on site.

CONTENTS, PACK-OUTS, AND STORAGE
If contents handling or pack-out is included, we will catalogue and handle items with reasonable care. We are not responsible for pre-existing damage, inherent vice, or deterioration. Storage, if provided, may be at third-party facilities and subject to separate terms. Insurance for contents during transit or storage is your responsibility unless otherwise agreed in writing.

INSURANCE CLAIMS AND THIRD-PARTY CO-ORDINATION
We are not your insurer and do not guarantee coverage, scope approval, or payment by any insurer or third party. You are responsible for deductibles and any amounts not covered. We may, as a courtesy, provide estimates, photos, moisture maps, and reports; however, ultimate payment responsibility remains with you unless otherwise agreed in writing (e.g., valid and signed assignment of benefits, where permitted).

SCHEDULING, DELAYS, AND FORCE MAJEURE
Schedules are estimates. We are not liable for delays caused by events beyond our reasonable control, including severe weather, supply disruptions, permit delays, labour shortages, strikes, pandemics, power outages, or the discovery of hazardous conditions. If a force majeure event occurs, timelines will be extended and reasonable additional costs may apply.

EQUIPMENT RENTALS

Relief Restorations Inc. may, at its discretion, rent certain equipment (for example: air movers, dehumidifiers, air scrubbers, HEPA vacuums, heaters, or other restoration tools) to clients or contractors. All rentals are subject to the following conditions:

Eligibility and Identification: Renter must be at least 18 years of age and provide valid government identification.
Deposit and Payment: A refundable security deposit and full rental payment are required prior to pickup or delivery. The deposit may be applied toward repair or replacement costs for lost, damaged, or improperly returned equipment.
Rental Period: Daily rental periods are based on 24-hour increments unless otherwise stated. Late returns may be charged at the daily rate until returned.
Use and Responsibility: The renter is responsible for the proper operation, care, and safeguarding of the equipment. Equipment must be used only for lawful purposes and in accordance with manufacturer instructions.
Damage, Loss, or Theft: The renter assumes full liability for loss, theft, damage, misuse, neglect, or improper operation during the rental period. The renter agrees to pay full replacement value for lost or irreparably damaged equipment.
Return Condition: Equipment must be returned clean and in the same condition as received, subject to normal wear. Additional cleaning fees may apply for heavily soiled or contaminated returns.
Inspection: All equipment is inspected and tested before and after each rental. Relief Restorations reserves the right to retain part or all of the deposit if equipment is returned damaged, contaminated, or incomplete.
No Warranty: Rental equipment is provided “as is.” Relief Restorations is not responsible for loss of productivity, damage, or injury resulting from equipment failure or misuse.
Indemnity: The renter agrees to indemnify and hold harmless Relief Restorations from any claims, injuries, or damages arising from the renter’s possession, use, or transportation of rented equipment.

FINANCING THROUGH FINANCEIT

Relief Restorations Inc. offers clients the option to apply for financing of eligible projects or purchases through FinanceIt, an independent third-party lender. The following terms apply:

Third-Party Relationship: FinanceIt is not owned, controlled, or operated by Relief Restorations. All credit decisions, financing terms, and payment arrangements are made solely by FinanceIt in accordance with their policies.
Application Process: By choosing to apply for financing, you will be redirected to FinanceIt’s secure platform to complete your application. Relief Restorations does not collect or store your financial information.
Approval and Agreements: Approval, loan amount, interest rate, and repayment schedule are determined solely by FinanceIt. You are entering a financing agreement directly with FinanceIt, not with Relief Restorations.
Payments: Once financing is approved, FinanceIt pays Relief Restorations for the financed portion of your project or purchase, and you make payments directly to FinanceIt according to their terms.
Cancellations or Modifications: Any cancellations or project changes after funding must be managed through both Relief Restorations and FinanceIt. Refunds, if applicable, are subject to FinanceIt’s policies and our own cancellation terms.
Liability: Relief Restorations is not responsible for any errors, delays, credit decisions, interest charges, or disputes arising from your financing arrangement.

For full details, review FinanceIt’s terms and conditions at https://www.financeit.io/.

PROJECT PHOTOS, VIDEOS, AND MEDIA USAGE

To maintain transparency, documentation quality, and training standards, Relief Restorations Inc. may capture photographs or videos before, during, and after project work.

Purpose: Photos and videos are used for project documentation, quality assurance, insurance reporting, and internal record keeping.
Privacy: We take great care to exclude personal identifiers such as faces, addresses, or private contents wherever possible.
Marketing Use: With your written or electronic consent, de-identified images (showing only work areas or damage conditions) may be used in marketing materials, case studies, or online galleries to demonstrate our services.
Confidential Locations: We will never publish identifiable addresses, names, or personal items without express permission.
Ownership: All images and videos captured by Relief Restorations staff during work are considered company property and part of the project record.

Clients may withdraw consent for marketing use at any time by contacting info@reliefrestorations.com.

BLOGS, ARTICLES, AND EDUCATIONAL CONTENT DISCLAIMER

The information provided on this website, including blog posts, guides, articles, videos, or social-media content, is offered for general informational and educational purposes only.

No Professional Advice: Content on the Site is not intended as technical, engineering, legal, medical, or professional advice, and should not be relied upon as such. Always seek qualified professional guidance for your specific situation.
Accuracy and Completeness: While we strive to ensure the accuracy of all materials, errors or omissions may occur, and information may become outdated. We make no representation or warranty as to the completeness or accuracy of any content.
Third-Party Links and Sources: Some articles may link to third-party websites or resources. Relief Restorations is not responsible for the content, claims, or practices of any third-party sites.
Health and Safety Topics: Information about mould exposure, air quality, asbestos, or similar subjects is general in nature and not a substitute for professional inspection, testing, or medical advice. Always consult appropriate experts.
Limitation of Liability: Relief Restorations, its directors, and employees are not liable for any damages, losses, or actions taken based on reliance on educational or informational materials on this Site.

PAYMENT TERMS
Unless otherwise set out in your agreement, deposits are due upon scheduling; progress invoices are due upon receipt; final invoices are due upon substantial completion. Late amounts may accrue interest at the lesser of 2% per month (24% per annum) or the maximum allowed by law, plus reasonable collection costs. We may suspend work or withhold reports until amounts due are paid.

PHOTOS, VIDEO, AND TESTIMONIALS
You consent to our reasonable collection of site photos, videos, moisture readings, and related documentation to provide Services, quality control, and for reporting to you and your insurer. With your separate written consent, we may use de-identified before/after imagery or testimonials for training and marketing. We will not publish personally identifying details without your permission.

OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools or link to third-party sites. These are provided “as is” and “as available” without warranties. We are not responsible for third-party materials, policies, products, or services. Review third-party terms before use.

USER CONTENT; FEEDBACK
If you submit comments, reviews, or suggestions, you grant us a non-exclusive, transferable, sublicensable, royalty-free licence to use, reproduce, modify, publish, and display such content for our business purposes. Do not submit content that infringes rights or is unlawful, abusive, or misleading. We may remove or edit content at our discretion.

INTELLECTUAL PROPERTY
The Site, its content, logos, graphics, text, videos, and other materials are owned by or licensed to Relief Restorations and are protected by Canadian and international laws. You may not copy, reproduce, modify, create derivative works, distribute, or publicly display Site content without our prior written permission, except as permitted by law.

PRIVACY; COOKIES; TRACKING
Your submission of personal information through the Site or Store is governed by our Privacy Policy (linked on the Site). The Site may use cookies and similar technologies. By using the Site, you consent to our use of cookies as described in our Privacy Policy.

ELECTRONIC COMMUNICATIONS; CASL AND SMS CONSENT
By contacting us, creating an account, requesting a quote, or purchasing, you agree we may phone you, send you emails and, if you opt in, SMS/text messages regarding your enquiries, appointments, project updates, invoices, and promotions. Message and data rates may apply. You can opt out of marketing emails using the unsubscribe link and opt out of SMS at any time by replying STOP. Transactional messages related to active Services may still be sent as permitted by law.

AI-GENERATED AND AUTOMATED CONTENT NOTICE
From time to time we may use automated systems to draft or assist with educational content, reminders, or status updates. We review such communications for accuracy; however, they may contain errors or generalisations. Do not rely on any automated content as professional advice; verify critical details with our team.

PROHIBITED USES
In addition to restrictions listed above, you must not: use the Site to violate any laws or regulations; infringe intellectual property; harass or harm others; submit false or misleading information; upload malware; collect or track personal information without consent; spam, phish, pharm, pretext, spider, crawl, or scrape; use the Site for obscene or immoral purposes; or circumvent security features. We may terminate access for violations.

ACCESSIBILITY AND NOTICE OF ACCESSIBILITY CONCERNS

Relief Restorations Inc. is committed to ensuring our website, services, and communications are accessible to all individuals, including persons with disabilities.

We strive to design and maintain our website and digital materials in substantial conformance with the Accessibility for Manitobans Act (AMA) and, where practical, the Web Content Accessibility Guidelines (WCAG) 2.1.
Our objective is to make all content perceivable, operable, understandable, and usable by everyone, including those using assistive technologies such as screen readers or alternative input devices.
If you encounter any difficulty accessing any part of our website, digital content, or materials, please notify us immediately so that we can resolve the issue promptly.

Notice and Opportunity to Cure:

Before commencing any legal action, claim, or proceeding regarding accessibility or discrimination under any accessibility law, regulation, or standard, the person or entity raising the concern agrees to first provide written notice to Relief Restorations Inc.
The written notice must:
1. Identify the specific page, feature, or material believed to be inaccessible;
2. Describe the nature of the issue in sufficient detail to allow us to investigate; and
3. Include the name and contact information of the person submitting the notice.
Upon receipt of the notice, Relief Restorations will have no less than sixty (60) days to respond and make commercially reasonable efforts to address or remedy the issue.

You agree that providing us this notice and opportunity to cure is a mandatory condition precedent to bringing any legal claim, demand, or proceeding against Relief Restorations Inc. relating to accessibility or accommodation.

If you require assistance, an alternative format, or wish to submit an accessibility concern, please contact us by one of the following methods:

Email: info@reliefrestorations.com
Phone: (833) 367-7354
Mail: Relief Restorations Inc., 4-135 Oakland Rd, Oak Bluff, MB, R4G 0A4, Canada

We will make every reasonable effort to ensure our website and services remain accessible and inclusive for all individuals.

DISCLAIMERS
We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free, or that results from the Site will be accurate or reliable. The Site and all content are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you.

LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event will Relief Restorations Inc., its directors, officers, employees, contractors, agents, suppliers, or licensors be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, savings, data, use, or goodwill, arising out of or related to your use of or inability to use the Site, Products, or Services. Our total liability for any claim will not exceed the amount you paid to us for the Product or Service giving rise to the claim in the twelve (12) months preceding the event. These limits apply even if we were advised of the possibility of such damages and even if a remedy fails of its essential purpose. Some jurisdictions do not allow exclusion or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

INDEMNITY
You agree to indemnify, defend, and hold harmless Relief Restorations Inc. and its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of law or third-party rights.

SEVERABILITY
If any provision of these Terms is held unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect and the unenforceable portion will be deemed modified to the minimum extent necessary to make it enforceable.

TERMINATION
These Terms remain effective unless and until terminated by you or us. You may stop using the Site at any time. We may terminate or suspend your access to the Site at any time without notice if we believe you have breached these Terms. Provisions which by their nature should survive termination (including ownership, disclaimers, limits of liability, indemnity, and governing law) will survive.

GOVERNING LAW; DISPUTE RESOLUTION
These Terms and any related disputes are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without giving effect to conflict of laws rules. The courts located in Winnipeg, Manitoba will have exclusive jurisdiction, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction. If permitted by applicable rules, the parties agree to bring qualifying claims in Manitoba Small Claims Court. You and we waive any right to a jury trial to the extent permitted by law.

NOTICES AND COMMUNICATIONS
Official notices to Relief Restorations must be sent by registered mail or courier to:
Relief Restorations Inc., 4-135 Oakland Rd, Oak Bluff, MB, R4G 0A4, Canada
Email for general enquiries: info@reliefrestorations.com
Phone: (833) 367-7354

CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a new version on the Site with a new “Last updated” date. Changes are effective when posted. Your continued use of the Site after changes are posted constitutes acceptance.

ENTIRE AGREEMENT; WAIVER; ASSIGNMENT
These Terms, together with any Policies linked on the Site (including Privacy Policy and Returns/Refunds), and any signed estimate, work order, or service agreement between you and us, form the entire agreement regarding the Site, Products, and Services. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign these Terms as part of a merger, acquisition, or asset sale.

INTERPRETATION; DRAFTING
Headings are for convenience only and do not affect interpretation. Any ambiguities will not be construed against the drafting party. These Terms are available in English; if translated, the English version controls in case of conflict.

LANGUAGE OF THE WEBSITE
The parties confirm that the English language will govern these Terms and the Site. Les parties confirment que la langue anglaise régira les présentes conditions et le site Web.

CONTACT INFORMATION
Questions about these Terms can be sent to info@reliefrestorations.com. For privacy matters, please see our Privacy Policy and contact us as indicated there.

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