Privacy Policy

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Effective Date: October 18, 2025
Company: Relief Restorations Inc.
Address: 4-135 Oakland Rd, Oak Bluff, MB, R4G 0A4, Canada
Email: info@reliefrestorations.com

SECTION 1 – INFORMATION WE COLLECT

When you purchase a product, request a service, or interact with Relief Restorations online, we collect certain personal information that you voluntarily provide, including your name, billing address, shipping address, email address, and phone number.

When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser, operating system, and how you interact with our website. This information is used to improve user experience and website performance.

With your consent, we may send you emails or text messages about our services, new products, or company updates.

SECTION 2 – CONSENT

How we obtain consent:
By providing personal information to complete a transaction, verify payment, arrange a service, or request information, you imply consent for that specific purpose.
If we request your information for a secondary reason, such as marketing, we will ask for your express consent or provide an opportunity to decline.

How to withdraw consent:
If you change your mind after opting in, you may withdraw consent for our continued communication or information use at any time by contacting us at info@reliefrestorations.com or by mail at:

Relief Restorations Inc.
4-135 Oakland Rd, Oak Bluff, MB R4G 0A4 Canada

SECTION 3 – DISCLOSURE

We may disclose personal information only if required by law, a valid court order, or if you violate our Terms of Service.
Otherwise, your personal information, including phone numbers, email addresses, and payment details, will not be sold, rented, or shared with any third party or affiliate for marketing, lead generation, or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 4 – DATA STORAGE AND PAYMENT SECURITY

Our e-commerce platform is hosted by Ecwid and Shopify, which provides secure data storage and payment processing. Your data is stored on servers protected by firewalls and encryption.

If you use a direct payment gateway, your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Payment details are stored only as long as necessary to complete your transaction and are then deleted.

Ecwid, Shopify, and its payment processors comply with PCI-DSS and all applicable data-protection regulations. For more information, please refer to Ecwid’s and Shopify's Privacy Policy.

SECTION 5 – THIRD-PARTY SERVICES

We engage trusted third-party providers only to the extent required to operate our business (e.g., payment gateways, shipping partners, analytics tools).
Each third-party provider is permitted to collect, use, and disclose information solely to perform services for Relief Restorations and is bound by confidentiality obligations and data-protection standards.

Certain providers may operate in other jurisdictions, meaning your data could be subject to the laws of those regions. Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies. We encourage you to review those sites’ own privacy statements.

SECTION 6 – SECURITY

We take data security seriously. Relief Restorations implements administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, and unauthorized access or disclosure.

When you provide payment information, it is transmitted via SSL encryption and stored using AES-256 encryption. While no system is 100% secure, we follow PCI-DSS standards and industry best practices to ensure data integrity and confidentiality.

SECTION 7 – COOKIES

Our website uses cookies to optimize your browsing experience. Cookies store session information, shopping-cart contents, and analytics data. You may choose to disable cookies in your browser; however, some site functions may not operate correctly without them.

Common cookies include:

_session_id: temporary session identifier
_ecwid_visit / _ecwid_uniq: anonymous visit tracking
cart: stores shopping-cart contents
storefront_digest: verifies visitor access

SECTION 8 – AGE OF CONSENT

By using our website, you confirm that you are at least the age of majority in your province or territory of residence, or that you are the parent or guardian providing consent for a minor dependent to use this site.

SECTION 9 – YOUR RIGHTS AND DATA ACCESS

You have the right to access, correct, or delete your personal data held by Relief Restorations.
Requests can be submitted by email to info@reliefrestorations.com or by mail to:

Relief Restorations Inc.
Attn: Privacy Compliance Officer
4-135 Oakland Rd, Oak Bluff, MB R4G 0A4 Canada

We will respond to all verified requests within a reasonable timeframe in accordance with applicable privacy legislation.

SECTION 10 – MOBILE MESSAGING TERMS

By providing your mobile number and opting in, you consent to receive text messages from Relief Restorations Inc. for appointment updates, service information, or customer support.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP or by contacting us at info@reliefrestorations.com.

SECTION 11 – DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.

Transactional data (such as invoices and receipts) may be retained longer to meet legal, tax, or regulatory obligations.

Project data (such as project reports, compliance records, lab testing results, documentation, and forms) may be retained for up to 45 years to meet legal and regulatory compliance and obligations.

SECTION 12 – ANALYTICS AND TRACKING TOOLS

Our website may use tools such as Google Analytics to understand visitor activity and improve our content. These tools may use cookies or other tracking technologies to collect information about your device and browsing behavior.

You can disable these tools in your browser settings or through Google’s opt-out features at https://tools.google.com/dlpage/gaoptout.

SECTION 13 – ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

Relief Restorations Inc. may use limited artificial intelligence (AI) tools or automated systems to improve our website, communication, and customer experience. Examples include automated chat features, content generation, and analytics that help us better understand user preferences and optimize our services.

These systems do not make decisions about customers, process payment information, or determine service eligibility. All personal data used in connection with AI tools is handled in accordance with this Privacy Policy and applicable privacy laws.

We do not use AI to sell, share, or disclose personal information to third parties, and no personal or identifying data is used to train AI models. Our website chat assistant uses automated responses to assist visitors. Conversations may be reviewed for quality and training purposes. We may use AI-based analytics to assess website performance or customer engagement. These tools analyze patterns without identifying individual users.

SECTION 14 – YOUR PRIVACY RIGHTS

You have the right to request access to the personal data we hold about you, correct inaccuracies, withdraw consent for certain uses, or request deletion where applicable.

To exercise these rights, contact our Privacy Compliance Officer at info@reliefrestorations.com.

SECTION 15 – CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Updates will take effect immediately upon posting on our website.
Material changes will be announced prominently so you understand what information we collect and how it is used.

If Relief Restorations Inc. is acquired or merged with another organization, your information may be transferred so that business operations can continue.

SECTION 16 – CONTACT INFORMATION

For questions, concerns, or complaints regarding this Privacy Policy or our data-handling practices, please contact:

Privacy Compliance Officer
Relief Restorations Inc.
Email: info@reliefrestorations.com
Mail: 4-135 Oakland Rd, Oak Bluff, MB R4G 0A4 Canada

PRIVACY POLICY

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